Privacy policy
Privacy Policy
At Mama Move we are committed to protecting your privacy. This policy explains what information we collect, how we use it and how we keep it safe. By using our website you agree to the collection and use of your information in accordance with this policy.
Information We Collect
When you visit our website or place an order we may collect the following information: your name, email address, shipping address, billing address, phone number and payment information. We may also collect non-personal information such as browser type, device type and pages visited through cookies and analytics tools.
How We Use Your Information
We use the information we collect to process and fulfil your orders, send order confirmations and shipping notifications, respond to customer service enquiries, send promotional emails and offers where you have opted in to receive them, and improve our website and customer experience. We will never sell your personal information to third parties.
Payment Information
All payments are processed securely through Shopify Payments or other trusted third party payment processors. Mama Move does not store your full payment card details on our servers at any time.
Cookies
Our website uses cookies to enhance your browsing experience and to help us understand how our site is being used. You can choose to disable cookies through your browser settings however this may affect the functionality of certain parts of the site.
Third Party Services
We may share your information with trusted third party services that assist us in operating our website and fulfilling orders including shipping carriers, payment processors and marketing platforms such as Meta. These third parties are only provided with the information necessary to perform their specific function and are not permitted to use your information for any other purpose.
Marketing Communications
If you opt in to receive marketing communications from us you may receive emails about new products, promotions and updates. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us directly at trymamamove@gmail.com.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. If you would like us to delete your personal data please contact us at trymamamove@gmail.com and we will action your request within a reasonable timeframe.
Your Rights
You have the right to access the personal information we hold about you, request corrections to any inaccurate information, request deletion of your personal data, and opt out of marketing communications at any time. To exercise any of these rights please contact us at trymamamove@gmail.com.
Children's Privacy
Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately at trymamamove@gmail.com.
Changes To This Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes acceptance of the updated policy.
Contact
If you have any questions or concerns about this privacy policy or how we handle your personal information please contact us at trymamamove@gmail.com. We aim to respond to all enquiries within 1–2 business days.